We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sneaqs.com. Please note that returns will need to be sent to the following address: 

SNEAQS Group B.V.
Polderplein 108
2132BE, Hooddorp
the Netherlands

Always make sure to send the package double-boxed including a tracking number, it's very important to save the tracking. The return shipping cost is at your own expense. Once your return has been received, processed and accepted, the refund will be made to the payment method used at the time of your order, within 24 to 48 hours from the date of receipt of your return by our team.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.