Orders

1. How do I place an order?
To place an order, simply browse our collection, select the sneakers you want, choose your size, and click "Add to Cart." When you're ready to checkout, click on the cart icon and follow the instructions to complete your purchase.

2. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.

3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Please check the checkout page for the full list of accepted payment options.

Shipping

6. How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days. You will receive a tracking number once your order has been shipped.

7. Do you ship internationally?
Yes, we ship internationally. Please note that international orders may be subject to additional customs fees and longer delivery times.

Returns & Exchanges

8. What is your return policy?
We offer hassle-free returns within 14 days of purchase. Items must be unworn and in their original packaging. To initiate a return, please contact our customer support team.

9. Can I exchange my sneakers for a different size or style?
Yes, we offer exchanges for different sizes or styles within 14 days of purchase. Please contact customer support to arrange an exchange.

Products

10. Are your sneakers authentic?
Yes, all our sneakers are 100% authentic. We source our products directly from reputable brands and suppliers.

11. How do I find the right size?
Please refer to our detailed size guide available on each product page. If you need additional assistance, our customer support team is here to help.

12. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process in the future.

13. How do I create an account?
To create an account, click on the "Sign Up" or "Register" link at the top of our homepage and fill in the required information.

Customer Support

14. How can I contact customer support?
You can contact our customer support team via email at support@sneaqs.com or by phone at (023) 531 2404

Miscellaneous

17. How can I stay updated on new releases and promotions?
Subscribe to our newsletter and follow us on social media to stay informed about the latest releases, promotions, and exclusive offers.