Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return costs are at your own expense. For returns within the Netherlands, the return cost is €7.99, which will be deducted from your refund.
For returns outside the European Union, return costs may vary depending on the destination and shipping rates. Any applicable return costs will also be deducted from your refund.

To start a return, you will need to visit our return portal. If you choose to use your own return label, you are responsible for the shipment and any associated costs.

After requesting a return, you must ship the product back to us within the return window. We reserve the right to decline returns that are shipped or requested after this period.

If you have any questions, you can always contact us at support@sneaqs.com.

Return Policy - Stains and Damages

 This policy outlines our guidelines regarding the return of sneakers with stains and damages after they have been worn.

1. Definition of Stains and Damages: Stains refer to visible marks or discolorations on the sneakers, while damages include any physical alterations or harm caused to the sneakers during the period of wear. These can encompass scuffs, tears, scratches, water damage, or any other visible signs of wear and tear.

2. Return Eligibility: Our return policy applies specifically to sneakers with stains and damages and is subject to the following conditions:

   a. Damages Upon Arrival: We will accept returns and offer refunds if the product arrived with damages that were present at the time of delivery. Damages must be reported within 7 days after receiving the product.

   b. Stains and Damages After Wearing: We cannot accept returns or offer refunds for sneakers that have stains or damages incurred after the sneakers have been worn. Once the sneakers have been worn, the customer assumes responsibility for their care and maintenance.
   
   

   1. Return Process for Damages Upon Arrival: If the sneakers arrive with damages that were present at the time of delivery, please follow these steps:

      a. Contact our customer support team immediately upon discovering the damages.

      b. Provide the following information:

      • Order number
      • Detailed description of the damages
      • Clear photographs showcasing the damages

      
      c. Our customer support team will review your request and respond within a reasonable time frame, providing further instructions on how to proceed.

      d. If the damages are confirmed to be present upon delivery, we will provide you with a return shipping label and instructions for returning the sneakers.

   2. Limited Liability for Damages After Wearing: Once the sneakers have been worn, the responsibility for their care and maintenance lies with the customer. We cannot be held liable for any stains or damages that occur during the period of wear.

   3. Exclusions: This return policy specifically applies to sneakers with stains and damages. Please note that it does not cover the following situations:

      a. Damages caused by improper use, mishandling, or negligence after the sneakers have been worn.

      b. Stains or damages resulting from regular wear and tear, exposure to water, harsh cleaning products, or other external factors.

      c. Damages incurred during shipping or delivery, which are subject to our separate Shipping and Delivery Policy.

      d. Sneakers purchased from other retailers or sources not directly affiliated with The Amsterdam Supplier.

   4. Policy Modifications: We reserve the right to modify or update this return policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.

Exceptions / non-returnable items. Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make separate purchase for the new item. 

Refunds. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.